E-mail
customerservice@usairportparking.com
Parking Facility Direct Line
303.371.7575
Parking Facility Fax
303.371.7060
Toll-Free Information
1-866-PARKING (1-866-727-5464)
Mailing Address
USAirport Parking
18000 East 81st Avenue
Commerce City, CO 80022
Comments Posted By Our Customers (41):
Click here to Post a Comment!
(All Comments are screened for inappropriate content before they are displayed on the site)
Name: Steve Anderson
Date Submitted: 11/16/2011 11:31:52 AM
Rating: 5 Flags 
Comments:
What, if anything, can be done about the congestion and confusion that often occurs with customers from 3 competing off-site parking companies trying to catch buses at thbe same location at the Denver airport? Can USAP and the other providers station personnel at the pick up points at the airport to control crowds, identify and maintain lines for each of the parking services, etc.? This issue is the only reason I do not use USAP more frequently than I do.
Management's Response:
We would love to offer traffic direction up at the terminal, unfortunately DIA does not allow and have denied us that ability. They have their own employees on level 5 to assist. Emailing Kim Day, Director of Aviation at Kim.day@flydenver.com may help. Thank you for writing in.
Name: Jo Anne Cope
Date Submitted: 11/14/2011 1:25:32 PM
Rating: 5 Flags
Comments:
I don't need to fly too often, but I always use USAirport parking for the ease and convenience you offer. Sunday, I left my purse/keys on Ernest's shuttle. I waited at the pick-up point for another shuttle (sorry was not able to read the young man's name). He called Ernesto who had indeed found my wallet and turned it in to the office.The 2nd young man not only drove me to the office, but waited and drove me on to my car.
I just wish to once again thank the office ladies, Ernesto,& 2nd driver!!
Management's Response:
You are so welcome! I am glad everything worked out. I will let the employees know. Thank you for the positive comments!
Name: Judith Oswalt
Date Submitted: 11/13/2011 10:00:33 AM
Rating: 5 Flags
Comments:
I have one completed discount card and one almost completed. With your new points system, what happens to me, as far as using these cards.
Management's Response:
We will give you credit towards your parking and services at a rate of $1.50 per completed punch. Once the new cards arrive and we are ready to distribute, we will no longer give punches out but you can use a partially punced card in the same manner. Thank you for you patronage!
Name: Lori Landers
Date Submitted: 9/16/2011 9:09:42 AM
Rating: 1 Flags
Comments:
This is the first time we will be using a parking service for a flight out of DIA. I compared the prices, services and discounts offered by both USA and Canopy. Canopy offers a 25% off Military Coupon for customers with a Military ID. Too bad USA does not honor our troops and veterans in the same manner. We will be parking at Canopy to thank them for remembering our service members and their families.
Management's Response:
Hi Lori,
We do offer a military discount, no coupon required. Just show your military id and you will receive $1.00 off per day. We also accept competitor coupons and match their offer. You may bring the coupon with your military id and we will match it! Thank you so much for your service to our country, and thank you for using off airport parking!
Shelley
Name: Jennifer Spillman
Date Submitted: 9/15/2011 8:32:26 AM
Rating: 5 Flags
Comments:
I recently used your service for the first time due to my dad's recommendation and was very impressed. The shuttle driver remembered my car and exactly where it was parked and everyone I dealt with was very professional and polite. I will recommend you to friends. Thanks!
Management's Response:
Thank you so much Jennifer! Your positive comments are appreciated!
Shelley
Name: Carolyn Snell
Date Submitted: 9/14/2011 5:33:06 PM
Rating: 5 Flags
Comments:
I regularly use USAirport Parking for myself and recommend your company to my clients. We had particularly excellent service Monday night 9/12/11 from Charles on shuttle #12. He was efficient, funny, personable, organized and had the Bronco game on the radio for us so we wouldn't miss the start of the game.
Thank you!
Carolyn Snell
Vacation Specialist
Gemini Travel Services, Inc.
Affiliate of The Travel Society, LLC
Management's Response:
Thanks Carolyn! I am so glad you enjoyed your experience with us. I will let Charles know you wrote in!
Shelley
Name: Lorie Hebert-Hillegas
Date Submitted: 9/11/2011 7:51:19 PM
Rating: 5 Flags
Comments:
We will always use USAirport after our last trip. We parked @ USAirport and rode shuttle to the airport. I received a phone call from my travel agent to call Teresa @ USAirport. Teresa said they had our trip envelope which had our passports and cruise documents. The envelope somehow fell out of our carry on. Gary (driver) found it. Up to that point, we weren't aware these were missing. USAirport personnel met my husband and returned the package. A disaster was averted. Thanks!!
Management's Response:
I am so glad we could help! Thanks for parking with us!
Shelley
Name: Dreagon Gilley
Date Submitted: 8/15/2011 11:28:43 AM
Rating: 5 Flags
Comments:
I have been parking at USAP for a full year now (started a new job that is very heavy travel last year). I've yet to have a SINGLE issue with USAP! Not one bad experience, not one encounter with anyone who was less than cheerful. Too bad the airlines can't take a hint from these guys on customer service. They've gone above and beyond for me multiple times.
Truly A+!
Management's Response:
Thank you so much for your comments! We appreciate the feedback!
Shelley
Name: Tom Gonsoulin
Date Submitted: 5/25/2011 5:05:48 PM
Rating: 2 Flags
Comments:
We have parked with USAirport regularly for five years. This past weekend, however, was very disappointing. Our bus driver to the airport acted as though he had all day and his passengers were just along for his leisure ride.
We had to wait inordinately long Sunday evening for a bus to transport us from the airport. Three competiting company buses came by for one USAirport bus. I am disappointed to see your service slipping.
Management's Response:
Dear Tom,
I am sorry you had a bad experience. We strive to do our best but sometimes it does not go as planned. I also apologize for the delay in response. We are going through many positive changes here of which our customers will benefit! Please keep an eye in your mailbox for something from me.
Shelley
Name: Laura Alexander
Date Submitted: 3/21/2011 1:00:42 PM
Rating: 5 Flags
Comments:
I used USAirport Parking for the first time this past week. When I returned from my trip at 6:30 p.m. on Friday my car wouldn't open or start with the remote key. I thought it was the key microchip/battery and struggled for quite a while. I went to the office and the manager on duty offered to help. There was also a mechanic on duty who discovered it was my car battery. He was going off duty and took me to an auto parts store, removed the battery and had it tested. Amazing - Go USAirport Pkg!
Management's Response:
Thanks, gald we could help you out!
Name: Carolyn Franke
Date Submitted: 2/8/2011 1:29:52 PM
Rating: 5 Flags
Comments:
On 1/23/11, I became a customer for life to USAirport Parking. I had been using Pikes Peak when I traveled, but after the great experience, I will never go back. Garry, the shuttle driver at 10:30 am that day was nothing but perfect. Prior to USAiport parking, I would never carry cash for tips. I felt terrible for Garry, and told him I would make sure everyone knows how great of service he provided me! I am very impressed! I plan to use the valet next time - what a great idea!
Thank you!!
Management's Response:
Thansk for writing, and being an awesome customer!
Name: Jim Richards
Date Submitted: 1/14/2011 3:36:22 PM
Rating: 5 Flags
Comments:
I like your service overall. However I just wish that it didn't take so long to get to my car or to the airport sometimes.
I always park in uncovered parking. It can take awhile to get through the covered parking. Adding insult to injury last week was waiting for a woman in covered parking that took about 4-5 minutes to change from her boots to her shoes and get ready before she got on the shuttle. I think that at that point the driver should have her catch the next shuttle.
Management's Response:
Thanks for your feedback Jim.
That CAN be annoying! Consider trying Express Valet- you'll be last on the next bus out, and dropped first upon your return trip. It's just $5 more PER STAY (you choose covered or uncivered- same Valet fee). I'll send you a free coupon to give it a try... see how it works out, Mark
Name: Carrie Matter
Date Submitted: 1/10/2011 11:49:52 AM
Rating: 5 Flags
Comments:
I have to say that I don't really like having to get the frequent parker cards online...it wasn't hard to do. But, my receipt says that credit is only good for 30 days. I'm not going to drive 35 minutes each way to get credit for my previous parking. I have parked with you ever since I moved here in 1998. I like parking with you, but make it easier to reward frequent parkers please!
Management's Response:
If you aren't traveling soon, you can mail your new card and recipt to the office and we'll punch your card and return it the same day.
Thanks for parking with US!
Name: Trent Rowe
Date Submitted: 11/26/2010 12:36:04 PM
Rating: 5 Flags
Comments:
I am a frequent parker, traveling 3 weeks out of every month. Some of that travel requires me to rent a car and from my home address the airport locations are the closest rental locations. A taxi from my home will cost as much as a weeks parking at your site and I feel my vehicle is better protected. Why won't you consider a direct drop off near the rental car lanes on 78th? Your buses have to drive right by them anwyay.
Management's Response:
Thanks for the idea. Are you saying you'd park with US and rent a car locally? We will look into it and see if it makes business sense, and if there is a market.
Name: Larry Hansen
Date Submitted: 11/24/2010 3:28:09 PM
Rating: 5 Flags
Comments:
I RECENTLY TRIED THE $5 PER STAY VALET SERVICE AND I HAVE TO SAY I WAS VERY IMPRESSED WITH THE SERVICE! tHE ATTENDANT ON 11-22 AT 5 30 PM WAS VERY POLITE AND VERY HELPFUL, hE ANSWERED ALL OF OUR QUESTIONS AND HELPED US GET OUR LUGGAGE ON THE BUS WITHIN SECONDS OF PULLING IN! I WILL USE AGAIN!!!
Management's Response:
Valet Ole'! Glad you like it, and we'll look for you aghain. Our home page has download for Express Valet pre-trip forms to save you time. Thanks!
Name: Karen S.
Date Submitted: 11/23/2010 5:18:57 PM
Rating: 5 Flags
Comments:
Upon my return to DIA from a trip to Washington DC, I accidentally left a bag in the shuttle. I called USA the next morning and was told they found it and to come and retrieve it at their office on Tower Road. I want to thank everyone at DIA USAirport Parking for being so helpful and kind. There are honest people in this world -- I thank you for your honesty and assistance. In a world where people no longer care for others, USAirport represents what is good and right in this world! Thanks!
Management's Response:
I'm glad we could help. Have a great Thanksgiving!
Name: Thomas Kellough
Date Submitted: 11/11/2010 1:45:10 PM
Rating: 5 Flags
Comments:
We have been very pleased parking with you before, including the shuttle service.
Question. Does your current $3 off coupon good through January 5th, mean you have to leave the lot by January 5th or check into the lot by January 5th?
Thanks.
Management's Response:
Nope- we go by the date you ENTER the lot, and the coupon is good for the entire stay- Enjoy!
Name: Barbara Franzen
Date Submitted: 11/8/2010 4:11:37 PM
Rating: 5 Flags
Comments:
Great phone service! I was in need of a receipt for an expense report and the person who answered was both pleasant and helpful.
thanks!
Management's Response:
Glad we could help, thanks for staying with USAirport Parking!
Name: Linda Kean
Date Submitted: 11/1/2010 1:07:55 PM
Rating: 5 Flags
Comments:
I have used your service many times in the past and have enjoyed the convenience. Unfortunately, this last time (Friday, Oct. 29th at 12:30 am) was upsetting. We waited for at least 25-30 minutes in line to get out of the lot because the computer had gone down. Since the cost is by day, it appears that it could have been done manually to allow us to leave. We were all very tired after traveling. I stayed for the extra time to pay $16.00 for a 33 hour ticket. I was not happy!
Management's Response:
While I think your times are a bit exaggerated, you should have been given credit for the longer stay and for the inconvenience. It appears you paid for 2 full days with a $1 off coupon. The extra time didn't affect that. But I'd need to see your receipt to be sure.
I am going to send you a couple Free Day coupons to help make up for the trouble you experienced- and say I'm sorry about that.
Name: N. Engen
Date Submitted: 10/25/2010 8:25:58 PM
Rating: 5 Flags
Comments:
I am extremely impressed with your service. We left our window open and you sealed off the window to keep rain out. I am extremely thankful. We love USAirport parking. Every time we fly out, we park here.
Thank you!!!!
PS- This really shows that you care!!!!
Management's Response:
Glad we can help- thanks!
Name: P. Foy
Date Submitted: 10/4/2010 7:46:02 PM
Rating: 4 Flags
Comments:
You provide a great service.I used your facility on 9/19/10 and lost a pair of hearing aids in a small leather pouch. I'm not sure they were lost in one of your busses or even at your place.But if someone found them and turned them in, I would greatly appreciate hearing from you. Thanks, we use your facility all of the time and have always been very pleased.
Management's Response:
Hi Mr. Foy,
We DO have the hearing aids!
How would you like to retrieve them?
If you have another trip soon, we will hold them for you at the office. If not, send me a shipping address and we can send them to you.
Glad we found them!
Name: kelly s.
Date Submitted: 9/16/2010 8:20:11 PM
Rating: 1 Flags
Comments:
i used your service for the first time, getting picked up Sept 15th at 7:45pm. when the driver called out our car, my parents and I got off the shuttle with our car no where in site. We had to flag him down when he came back around and ask where our car was. he let us out in the main aisle and stated your car is up there, it was 10 spaces away! We hauled our 5 pieces of luggage in the dark to where he pointed. I even gave him a good tip. shame on me!
Management's Response:
We tracked your driver down, reprimanded him and made sure he knows to NOT leave a drop off unless you are opening a car door. Sorry for the inconvenience. It won't happen again!
Name: K. Cobba
Date Submitted: 9/14/2010 10:11:19 AM
Rating: 3 Flags
Comments:
I often wonder why there is not a bus only entrance on the west side of the lot closer to covered parking? When coming home from a trip it is about getting home as fast as I can and the bus has to drive slow through the parking lot with all the speed bumps. Bumps are tough on those at the back of the bus. The entrances cannot be very expensive. Every bus I am on goes to covered parking. Just a thought to make your customers a little happier!
Management's Response:
Intersting idea we have considered over the years. Unfortunately, the county wants US to pave the road and at that outrageous cost, we simply can'y keep rates where they are- so for now, try using Valet (free this week!) or COvered to get dropped first... coupons on the website!
Name: G. Salvino
Date Submitted: 8/30/2010 11:44:33 AM
Rating: 5 Flags
Comments:
I wanted to commend David who was working Shuttle #7 around 10PM on August 29th. Coming from experience in customer service, I found David's professionalism and friendly demanor exceptional. After a long day of travels having a friendly helpful individual assisting with your vehicle really makes a difference. Thank you.
Management's Response:
Thanks, I will be sure to pass this along to David's manager from proper accolades!
Name: Dede Marable
Date Submitted: 8/20/2010 8:44:05 AM
Rating: 5 Flags
Comments:
Last Sunday I waited a very long time at the airport for shuttle to the lot. I won't be back.
Thanks
DH
Management's Response:
To give a reasonable answer, I need to know more about the day and time thsi happened, and was there severe weather, construction closures @DIA, flight dealys to late hours? Please give more to research and I will get back to you. Thanks for the feedabck, I really want to help you!
Name: Chris Bole
Date Submitted: 6/21/2010 3:44:25 PM
Rating: 5 Flags
Comments:
I recently parked my Escalade at your place from 6/11/10 thru 6/18/10. When I got to the airport, I realized that I had not locked my door, called your place, spoke with a lady, and told her about my situation. She said she would have someone go out and check the door. Not only not locked the door, but had also not rolled up my window. They put plastic over the window with tape to keep the elements out for the week we were gone. I just wanted to say “thanks” for going above and beyond.
Management's Response:
Glad we could help- thanks for the kind words!
Name: David Gilmore
Date Submitted: 6/3/2010 12:00:54 PM
Rating: 5 Flags
Comments:
I would like to commend one of your officers, DOYLE BRASEL, of post 510 Echo East terminal Denver Airport. This man went out of his way in helping 2 stranded passengers get transport to Colorado Springs on May 29, 2010. Many thanks to him from my wife and I.
Name: liz wendling
Date Submitted: 5/26/2010 3:28:05 PM
Rating: 5 Flags
Comments:
Finally.....with the $2 coupon I got off your website, its now affordable to park in your lot. I used to park at Pikes Peak and now they are only $1 difference than you, verses $2 per day. Thanks for getting the message to be competetive.
Management's Response:
Thanks for the kind words- enjoy your trip!
Name: Jane Smith
Date Submitted: 4/4/2010 10:23:11 AM
Rating: 5 Flags
Comments:
USAirport Parking is by far the best airport parking service at DIA. As a frequent traveler, I find that they have the most organized system in place. I really like to park in covered parking when it snows.
Management's Response:
Thanks for you review- try our Valet next time- we'll even warm up the car for you on your way back from DIA! Enjoy!
Name: Lisa Boyd
Date Submitted: 3/22/2010 12:18:20 PM
Rating: 5 Flags
Comments:
I just want to say thank you for the wonderful service we experienced last night. I did not catch the name of the employee who helped us, but please thank whomever was on duty - after a long day of traveling, we arrived at our car to find our battery was almost dead. Within minutes of flagging a passing shuttle, someone was at our car with a charger. I can only imagine how long we would have been waiting for help in one of the DIA lots. Great value and great service!!
Management's Response:
Thanks Lisa, glad we could shine for you!
Name: Christopher Peters
Date Submitted: 3/18/2010 9:22:47 AM
Rating: 5 Flags
Comments:
I would like to thank you for your EXCELLENT service. I travel frequently for business and am gone for weeks at a time. I never have to wait long for the shuttle and would like to complement the courtesy and Professionalism of your staff.
Management's Response:
Christopher, we appreciate the kind words and stars! Thansk!
Name: Pam Lee
Date Submitted: 3/15/2010 12:17:03 PM
Rating: 5 Flags
Comments:
I just want to thank you for being such a "first class" operation. We travel frequently and have been parking with you for several years and would not considering doing anything else.
We live in western Colorado and knowing we can safely leave our car for a few days or a few weeks so it is right there when we return is very important to us. Also, your promptness in getting us to the airport and picking us up on the return has always been more than satisfactory...
Management's Response:
Thanks for your comments. We work hard to provide you with the best value we can and appreciate hearing that it is exactly what you want! Happy Travels!
Name: Kathy Larson
Date Submitted: 1/26/2010 8:41:46 PM
Rating: 5 Flags
Comments:
I am very slow to write to tell you how grateful I was to Marcy on December 27th. I returned from a Christmas trip to Minnesota to find that I had left the dome light on in my car and my battery was dead. Marcy drove me to my car and expertly jump-started it....
Management's Response:
Glad we could be so helpful- thanks!
Name: Carol S.
Date Submitted: 12/31/2009 12:25:30 PM
Rating: 5 Flags
Comments:
...Upon my arrival one of your staff was assisting an elderly woman so she would not fall navigating the snowy footing. My luggage was out of my trunk as soon as it was opened, again by one of your helpful staff. After the full bus started pulling away, I realized that I had left an item in my car. No problem, the driver quickly swung back to my car and we werre on the way!
Management's Response:
We are glad to exceed your expectations for First Class Travel on the way to DIA.
Name: Peg Hayslett
Date Submitted: 12/30/2009 11:34:18 AM
Rating: 5 Flags
Comments:
I wanted to write and say Thank You! This was our first experience using / parking at US Airport Parking and it was great! I had to make a last minute change to the reservation and during this busy holiday, it was not a problem!! We waited less than 5 minutes for the shuttle bus to the parking lot and dropped off at our vehicle.
Thanks again.
The Hayslett's
Management's Response:
Glad we could meet or exceed your expectations. Thanks for letting US know and please, tell your friends!
Name: Mark Waddell
Date Submitted: 10/26/2009 11:13:55 AM
Rating: 5 Flags
Comments:
We parked for 4 days and when we went to pickup our car the night of 10/13 the battery was dead because we had left the interior dome light on. We were really bummed but called the parking lot number and a very nice lady came right out and jumped our car and we were on the road in 10 minutes. Great service!!
Management's Response:
Glad we could help you out!
Name: Jeff Turner
Date Submitted: 10/2/2009 10:40:15 AM
Rating: 5 Flags
Comments:
I moved to US Airport Parking from WallyPark at DIA for a few reasons.
1) Your parking is organized, there is always a shuttle waiting for me when I park and when it s pick up time from the terminal.
2) Your drivers speak fluent english...
Management's Response:
Glad we can help. We are here for you!
Name: Cheryl Wells
Date Submitted: 9/25/2009 3:55:13 PM
Rating: 5 Flags
Comments:
Amazing. While in Canada, I washed my parking locator slip. USAirport Parking found my car and emailed me the information. I can t thank them enough. I will always park here.
Management's Response:
Glad to help! As lomg as you knwo the date and time you arrived on our lot, we can find your car... Glad to have you with US!
Name: Chris Meads
Date Submitted: 9/25/2009 10:07:54 AM
Rating: 5 Flags
Comments:
I have tried many of the parking vacilities in the DIA area and have found yours to be the best. I will continue to use you.
Management's Response:
Thanks for the kind words, and your business!
Name: Florian Zigan
Date Submitted: 7/6/2009 4:27:38 PM
Rating: 5 Flags
Comments:
used this lot for the first time in May 2009.
I have only one thing to say.
I WAS IMPRESSED!
great service, great people, will use again.
Management's Response:
That is what we expect- and we re glad to see it! Thanks!
Name: michael cleveland
Date Submitted: 6/23/2009 1:09:18 PM
Rating: 5 Flags
Comments:
if someone is coming (from) out of town to this airport, where would I pick them up? should I park at the usairport parking?
Management's Response:
Absolutely! You can park with US and ride our shuttle to DIA- and return with your visitors. That is agreat way to save... enjoy their visit!
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