Q: Can I use more than one form of discounting? Can I use the SooperCard discount and this coupon I got from my travel agent together?

A: Sorry, only one form of discounting is generally allowed. You can combine the Frequent Parker Card with other discounts to receive one punch for every day of paid parking, but (for example) you can't double up the SooperCard 10% discount and the Save $1/day Internet Coupon to get both discounts.

Q: Can I sign up/pick up the frequent parker card at your location? I will leave town tomorrow so there is no time to send it to my home.

A: Yes, you can pick up a Frequent Parker Card at the facility-they have them at our office, which is the building attached to the exit lanes. It might be easiest to pick it up when you exit the facility (they can give you punches for the days that you stayed on this trip); our usual procedure is for the bus to pick up several carloads of passengers out on the lot, then head to the airport. Obviously, the other passengers wouldn't want to stop at the office once they'd boarded the bus for the airport.

If you find that you are ahead of schedule, and would prefer to pick one up before you travel, just come to the office instead of the designated pick-up area, and we'll get you a Frequent Parker Card. The office personnel can then have you park near the office and the next bus to the airport will meet you at the office.

Q: HI! WILL USING YOUR PARKING LOT-NEED HELP IN TRANSFERRING BAGS AND UNLOADING FLYING ON UNITED. PLEASE THIS IS THE FIRST TIME WE HAVE USED YOUR LOT.

A: USAirport Parking buses meet all customers at their individual cars, and offer luggage assistance to all customers. We drop off at curbside check-in (the skycap) for your airline, and we'll give you a hand with your bags there as well. If all the help you need is luggage assistance, or a hand getting on and off our regular shuttle bus, our regular system will work fine for you.

If a member of your party is in a wheelchair, and needs a wheelchair lift to get on and off the bus, we have a bus with a wheelchair lift available. However, it's only one of our 24 buses (the lift takes about half of the available seating in a bus, so we don't run a whole fleet of them). If you don't need the wheelchair lift bus, it's faster and easier for all concerned to simply use regular procedure. If you do need the wheelchair lift bus, please call us on the day that you plan to travel (if you've got a cell phone, calling about 45 minutes before arrival would be best-if not, call us when you leave Nebraska) and we'll try to have the bus in position on our lot when you arrive (we'll try to avoid having the bus at DIA when you arrive). We generally try to avoid using the wheelchair lift bus unless we need it (due to it's reduced seating capacity, it's not as useful in regular service as our other buses) , and leave it on our facility. However, if we have other buses down for repairs or routine service, or are really busy, we sometimes use it in regular service.

Q:I am interested in using your parking service, and I would like to know if I would be allowed to purchase a parking pass for a month, even though I do not plan on keeping my car parked that long?

A: Yes, you can purchase a monthly pass even if you don't stay a month. The monthly pass allows you to come and go as you please for the next 30 days; some people stay the entire month, some stay less, and we have a number of company cars that come and go with out-of-town travelers several times during the month. If you are planning to stay for a lot less than a month, the Internet Coupon and the Frequent Parker Program may be a better deal for you-these two programs can be combined.

If you do decide that the monthly pass is the best option for you, remember that it is a prepaid option: Come to the office (straight ahead from the entrance) instead of going to the lane in which the bus is loading. We'll get you your monthly pass at the office, we'll have you park near the office, and the next bus heading to the airport will meet you there. It won't take much time, customers are generally on the same bus that they would have been on had they gone to the loading lane.

Q: I am leaving in early May and will be gone for about three weeks. Is there any problem leaving a car in your lot that long? Can you give me a jump if the battery has gone down? Also, can I cover the car with a car cover, it is a convertible?

A: No, you can park for as long as you would like. If monthly prepaid parking would benefit you (for 21 days, I think you are better off to use the Internet coupon and Frequent Parker Card, and not do monthly prepaid), stop by the office to prepay, otherwise just park normally.

Yes, you can use a car cover. It gets windy out by DIA, make sure you secure it well.

We do complimentary jump starts and/or tire inflation almost everyday. Won't be a problem, we are there 24/7

Q: Two weeks-ago when I logged onto your web site I signed up for your Frequent Parker program. Last week I traveled on a business trip before I received my bonus card in the mail. Is there any way of getting credit for the six days I parked with you last week on this card I received Friday?

A: If you bring it to the facility or mail to us with the receipt from your parking stay within 30 days, we will give you credit for the trip that you just took-send it to my attention, I'll make sure that you get the punches. Or if you prefer, I'll just send you another card with six punches on it-let me know which option you would prefer.

Q: I have a flight at 6:30am on Thursday March 7th. Do you have a shuttle that leaves around 4:30 am?

A: We are open 24 hours a day, and our shuttles run to DIA continuously about every 5 minutes 24 a day. Our return shuttles from DIA to USAirport Parking operate 24 hours a day as well: They run continuously about every 5 minutes from 7AM to 12 midnight: Customers call for prompt pick-up from DIA between 12 midnight and 7AM.

We'll have bus waiting for at 4:30. Since the recent increases in security and increased check-in time, we've been adding to our night crew starting at 4AM. DIA has always been a "early airport," because of the large number of business travelers going to the East Coast, and we've always had sufficient staff on early in the morning to handle the demand.

Q:Are your buses wheelchair accessible?

A: We have one wheelchair accessible bus. For the best possible service, please let us know about what time you plan to arrive (If you can call on your way to DIA, the time would probably be most accurate), and we'll try to have it ready for you (Generally, we try to leave on our lot unless we have a customer t hat requires assistance, since it has relatively limited seating-several seats are removed to make room for the lift. However, a high volume of traffic or mechanical problems with other buses force us to occasionally use the wheelchair bus in regular service). On your return trip from DIA, it's usually best to give us a call en route to baggage claim, and we'll have some lead time to get the bus in the right position to pick you up.

Q: Do you have parking in Colorado Springs?

A: Despite our national sounding name, USAirport Parking only has one location: at Denver International Airport. The Springs airport changed their web address; it's in with the rest of city government now. I appreciate your bringing this to my attention. http://www.springsgov.com/SectionIndex.asp?SectionID=11 gets you to the parking information for COS. I'm relatively certain that there is no off-airport parking at Colorado Springs; the low cost of on-site parking, and limited travel volume at that airport would, in my opinion, make off-airport parking economically impractical.

Q: Will your shuttle run me to the Fairfield Inn if I use your facility?

A: Unfortunately, our buses can only go to and from the airport. To transport passengers elsewhere, such as the denver international airport hotels, would delay those customers who want to go directly to and from DIA. I'm sorry that we couldn't accommodate your request.

Q:Just out of curiosity, how many acres is your DIA location?

A: Our DIA location is about 60 acres of paved parking, and our maximum capacity is about 8,000 spaces. To the best of my knowledge (good stats on this are hard to find), USAirport Parking is the largest private airport parking facility in the USA, with the exception of two large lots near the Detroit Airport.

Q: What is your policy on lost tickets since I would appear to have lost mine somewhere on the journey between Denver and London. I do have the airline ticket stubs and receipts so I can at least show when I entered your facility.

A: Please leave your parking ticket (the one your pull at the gate) in your car- you don't need it on your trip. The locator slip which the driver provides you has all return instructions. If you don't have your ticket, please provide us with your travel documents to verify the length of your trip.

Q: Where can I park my motorcycle inside for a week?

A: There is currently no indoor (walled facility) parking available for Denver International Airport-There is covered parking available at the parking structures attached to the Denver International Airport terminal for $18.00/day. Unfortunately, due to liability concerns regarding our automated gates (somebody somewhere got hit by the gate, knocked off the bike, sued, and...), USAirport Parking is unable to park motorcycles at this time. We're sorry we weren't able to help you.

Q:Here is my plan: My friend is coming into DIA on Air Canada on the 24th. I want to park at USAirport Parking, take the shuttle, pick him up, and use the shuttle to return us to my car. Is this possible? I would only be staying a few hours and would need to be dropped near the part of the terminal where customs is (?). Is this an acceptable way to use your service? Or do you only allow people who are flying to park there?

A: Yes, you can park with us to pick up your friend, and we have a number of customers who use our service for this purpose. We charge $2/hr for hour for very short term open parking or $3/hour covered, with a maximum of $9/day open or $14/day covered for each 24 hours, in the event you were parked with us for over 3 hours open or 4 hours covered. We do ask that customers using our shuttle service leave their cars with us-the free shuttle service is intended for the use of paying customers. You don't need to tell us that it's short term parking when you arrive; all customers are parked in the same place regardless of the intended length of their stay at USAirport Parking, and parking costs are automatically calculated based on time (with the exception of monthly or yearly prepaid parking). There is no "short-term" or "long-term" lot or procedure at USAirport (unless you plan to stay nearly a month or more, and want to use monthly or yearly prepaid parking).

Our buses drop off at all airlines on the fifth level (level 5). Due to enhanced security, only customers with tickets are allowed through security screening, so you'll have to meet your friend on the "public" side of the security check points at the terminal. The airport generally recommends meeting people at baggage claim for the airline that they are traveling on- Air Canada uses baggage carousel 18. However, they did suggest that you might want to meet your friend at customs, which is at the north end of level 5. Your USAirport Parking driver will ask what airline you are on; simply tell your driver that you picking up a passenger at customs, and need to go to the north end of level 5. I don't think it will matter whether you are dropped off east or west side, your walk should be about the same either way.

Q: Can I use two different Credit Cards to pay for one parking charge?

A: Unfortunately, our automated equipment can only accept one credit card per transaction.