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Most of the customers came to DIA from the north,
using Tower Road to access the airport. In 1998,
there was no exit from Peņa Boulevard to Tower Road,
which limited business prospects from south of DIA.
E470 was not complete, and consisted of a small section of road between
120th and 56th Avenue and I-25 and Smoky Hill Road. Access to the Denver Airport
on E-470
was not a practical option 1998. It was possible to get to DIA on a combination
of E-470, Gun Club, and other
surface streets, but relatively few airport travelers choose that route to
Denver International. Customers who wished to park with
USAirport Parking
had to exit at 56th Avenue, and take Tower Road north to DIA.
Thanksgiving 1998 represented the first major holiday for Denver's
new airport parking facility.
USAirport Parking
reached the unprecedented car count of 2350. With typical car counts
still below 1,000 cars, this was a major adjustment for the Tower Road
parking facility. Although delays were generally minor, there were a
few tense moments as the shuttle bus drivers transported three times as
many passengers as had ever parked at USAirport before. Christmas 1998
car counts reached 2850, and Denver's new airport parking facility was
quickly one of the most successful off-airport parking lots in the country.
Car counts increased accordingly, with
USAirport Parking
filling to capacity for the first time during the Thanksgiving holiday in 1999,
a little more than one year after opening.
Marketing efforts had been focused almost exclusively on the area
north of 104th Avenue before the opening of E-470 from the south and
the Peña to Tower off-ramp. The focus was now shifted to areas south
of 104th Avenue, as
USAirport Parking
became less of a small airport parking lot only serving areas north of DIA,
and began to become one the world's largest airport parking facilities.
Marketing partnerships with Denver area Chambers of Commerce were used to
promote USAirport Parking
within the Denver metro area, and some outlying regions.
USAirport Parking
joined the Denver Metro Chamber, South Metro Chamber and the North Metro Chamber.
The Fort Morgan Chamber and Washington County Chamber of Commerce received discounts
at USAirport Parking.
Despite being a very new parking facility,
USAirport Parking quickly
parked more
cars than any other off-airport parking facility in the United States, with the
exception of the city of Detroit
(Detroit has traditionally very little city-owned parking,
although recent expansions of city-owned parking at the Detroit airport may soon
reduce the number of cars parking at off-airport economy parking lots there, and
make USAirport Parking
the most popular private airport parking facility in the country).
In contrast, one must travel several hundred miles in various directions from DIA to find another
"hub" airport. Air travelers from parts of eight states (Colorado,
Wyoming, Western Nebraska, Western Kansas, Western South Dakota, Western
North Dakota, Southern Montana, Northern New Mexico) drive to and park at
Denver International Airport. Public ground transportation from the homes of
outlying travelers to DIA is often either non-existent or prohibitively expensive,
shuttle flights from small local airports are often infrequent and costly,
and the option of having a friend or relative "drive you to the airport" is
impractical when home is hundreds of miles from Denver International.
As of 2003, there were approximately 50,000 public, private and employee
parking spaces serving Denver International Airport.
However, a surprising combination of factors resulted in strong rebound
for USAirport Parking
in October 2001. The City and County of Denver had raised parking prices on
September 1, 2001. Additionally, a number of short-term parking spaces in
the DIA parking structure were eliminated by new security regulations designed
to prevent vehicles from parking close to the airport terminal structure itself.
Perhaps most importantly, highly publicized security searches of vehicles
parking at city-owned parking facilities adjacent to the Denver International
Airport terminal convinced many air travelers to investigate other
DIA parking options. By using an off-airport or remote shuttle parking
facility, travelers could avoid the lines, delays, and intrusions that the
close-in DIA parking facilities now threatened. Although the actual time
lost to vehicle searches at DIA was generally small, the amount of television
coverage was large: National Guard troops supervising searches of vehicles at
DIA was a great "photo op" for local media looking to highlight the local
angle of the 9/11 story. Accordingly, the perception of many members the
general public was that the parking at city-owned lots was simply too complex,
and they sought out alternatives, such as
USAirport Parking.
As a result of increased business, a
reserved parking
program was instituted by USAirport Parking in August 2002. The program was an
immediate success for the big Denver airport parking lot. Customers really seemed to
appreciate the security of a reserved parking space, with over one hundred
parking reservations per day being made during the 2002 holiday season. Although
the city-owned Denver International Airport parking lots seldom fill to capacity,
individual lots within DIA do fill regularly. Additionally, as they near capacity,
finding the open parking spaces can become problematic. In virtually very case
the customers would have found space at USAirport Parking anyway, but the
security of reserved parking added to their comfort.
In June 2003, USAirport Parking began an expansion which would make Denver's big
off-airport lot the largest private airport parking facility in the world. When
complete, USAirport parking would grow to 8,000 spaces, including about 600 covered
parking spaces. Accordingly, the restrictions on holiday reservations were lifted in
July 2003, and reservations for the 2003 holiday parking season began almost
immediately.
The 2003 completion of
E470 changed DIA access patterns, and created a new, popular route to
USAirport Parking. Travelers could exit
E470
at 96th Avenue, take 96th to
Tower Road, then travel south on 96th to USAirport.
In September 2003, USAirport Parking launched a television advertising
campaign, with ads on
KUSA Channel 9 TV.
Ads on CBS Channel 4 would
follow in October 2003.
Initial response to the campaign was positive, with USAirport Parking receiving
phone calls generated by the ads from the beginning of the campaign.
Access changes were important to USAirport Parking in 2003.
The completion of
E470
from I-25 in the south to I-25 in the north may, began to
significantly change the route travelers use to access
Denver International Airport. The late 2003
completion of the
Northwest Parkway further increased the number of fliers using
toll roads to the Denver airport.
USAirport Parking began a 4,000 space
expansion of their existing facility, in 2003, with
earthmoving beginning on June 16, 2003. The uncovered portion of the expansion was
completed in fall 2003, but covered
parking was not completed until Spring 2004.
US Airport Parking's FutureThe outlook for USAirport Parking is positive.A variety of marketing and co promotional arrangements with large and small organizations, including Kroger (King Soopers and City Market grocery stores), AAA motor club, and hundreds of area travel agencies, provide USAirport Parking with a steady stream of new customers. The large shuttle bus fleet (20 shuttle buses) operated by USAirport Parking both reduces customer wait times and serves as a powerful advertising tool for USAirport Parking: It's hard to drive to DIA without seeing at least one USAirport Parking shuttle bus, and customers meeting any form of ground transportation on the fifth level of Denver International Airport will generally see several USAirport Parking buses. These buses are a visible demonstration of the continuing success of the "Biggest and Best in the West," USAirport Parking. On-airport parking at DIAWhen Denver International Airport opened on February 28, 1995, it had limited parking available. However, over time, the City of Denver has increased the stock of parking at DIA. In 1995, according to a Denver International Airport press release, the airport began using the "south employee" lot (I believe, but I'm not sure, that this would later become the Mt. Elbert shuttle lot, located south of the airport and currently used an overflow lot for public parking) as a shuttle parking lot, to supplement the supply of parking spaces at the Denver Airport for the 1995 holiday season. The east and west economy lots were fully paved fairly early in the airport's history. The airport's supply of parking spaces at the end of 1995 was approximately 22,000. In 1997, the Denver airport added valet parking to their menu of parking choices. The Pikes Peak lot was created just south of Peña Boulevard, and open for business on November 1, 1998. A new employee parking lot was built closer to the terminal, and the old employee lot was fully converted into the Mount Elbert Holiday overflow lot. This lot was $1.00 cheaper than the Pikes Peak lot for a period of time (although, at an unknown point in the new millennium, the parking rates equalized) when used as an overflow parking lot in 1999Surprisingly, adding more parking hasn't completely eliminated congestion. Many travelers seem to gravitate towards the closer in parking, leaving it overly full, and the outlying shuttle lots half empty during peak travel periods. Additionally, the more parking that is available, the more travelers seek to utilize the parking lots. During DIA's early years, many travelers may have not parked out of fear of parking congestion - as parking availability increased, more chose to park, resulting in more parking congestion. Additionally, population growth in the DIA service area has increased airport traffic. DIA's parking income grew from 71 million in 1999 to 77 million in 2000, but fell back to 71 million in 2001 following the 9/11 attacks. Parking income for 2002 appeared to have rebounded to 2002 levels. Since 2002, parking income has steadily improved at DIA, and 2006 parking income will probably be over $100 million dollars. Although DIA's parking rates have increased significantly since the airport opened, rates remain below the rates at many other large airports, as DIA airport officials are quick to point out. The city has several parking lots at DIA, with an estimated 37,500 public parking (not counting the DIA employee parking lot) spaces (DIA 2005 estimate, from Denver International Airport press release): The east and west garages, close-in covered parking. Valet parking, at a significant daily surcharge, is available as well. East and west economy parking, just outside of the garages. The Pikes Peak shuttle lot - the everyday shuttle lot on Peña Boulevard's south frontage road (75th Avenue). The 9000-space Mt. Elbert holiday overflow lot. Only open when other lots are full - located off Jackson Gap road south of DIA. The employee parking lot is just north of Peña Boulevard. Handicapped parking is offered at all areas except level 3 of the garage. Denver's Airport Parking FutureDespite steady increases in the parking charges for all parking facilities serving DIA, the absolute number and percentage of customers parking at DIA has tended to increase over time. Improving parking availability with the opening of USAirport Parking, increased public awareness of the existence and location of off-airport parking serving DIA, the expansion of city-owned facilities on DIA property, and the improved diffusion of these facts via the Internet have increased public confidence in their ability to find a suitable parking space at Denver International Airport. Additionally, many travelers have come to realize that Denver International Airport is a lot further from home than Stapleton was - having a friend or relative drop off and pick up is a considerable waste of time and fuel.Denver International Airport, Parking Corporation of America, PCA, DIAValuePark, Allright Parking, and Premier Parking are probably registered trademarks of somebody. USAirport Parking is not affiliated with these organizations, does not represent them, and is not them. |
